Last Updated: Aug 2026
We understand that plans can change. If you need to cancel or reschedule your appointment, please contact our team via WhatsApp or phone as early as possible so we can adjust therapist scheduling accordingly.
We recommend providing at least 3 to 4 hours’ notice for cancellations or rescheduling requests wherever possible. This helps us manage therapist availability and offer the time slot to other clients.
If your original time no longer works, we can reschedule your booking to another available time on the same day, a later date, or a suitable late-working-hours slot, depending on therapist availability.
Cancellations made with less than 3 to 4 hours’ notice may affect therapist availability for that time slot. Where possible, we will try to accommodate a reschedule rather than treat it as a full cancellation.
In the rare event that your assigned therapist is delayed or unavailable, our team will contact you as soon as possible to arrange a suitable alternative, including rescheduling or assigning another available therapist.
If a therapist arrives at the confirmed location and is unable to proceed with the session due to the client being unavailable or the location being inaccessible, this may be treated as a no-show. Please contact our team promptly if you are running late or need to adjust your appointment.
If you wish to change your selected treatment or session duration after booking, please contact our team as early as possible so we can confirm availability for the updated request.
