Last Updated: June 2026
Urban Home Massage is committed to protecting the privacy and personal information of every client who contacts us, books a session, or visits our website. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your personal data. By using our website or booking a session with us, you agree to the practices described in this policy.
We operate as a professional Home massage service in Dubai, serving clients across residential communities, hotels, and private villas throughout the city. The personal information we collect is used solely to deliver our services professionally, safely, and efficiently.
We collect personal information through several channels — our website contact form, WhatsApp bookings, direct phone calls, and email enquiries. The information we collect includes:
When you book a session, we collect your full name, phone number, email address, your location or address in Dubai, your preferred appointment date and time, your therapist preference if applicable, and any specific wellness goals or physical conditions you share with us to help us prepare for your session.
Before every session, our therapists conduct a brief pre-session consultation. Any health information you share — including injuries, medical conditions, allergies, or physical sensitivities — is collected solely to ensure your session is safe, appropriate, and tailored to your individual needs. This information is treated with the highest level of confidentiality.
When you visit urbanhomemassage.com, we may automatically collect technical information including your IP address, browser type, device type, pages visited, time spent on each page, and referral source. This information is collected through standard web analytics tools and is used only to improve our website and understand how visitors interact with our content.
If you contact us via WhatsApp, email, or our website contact form, we retain records of that communication to ensure continuity of service and to follow up on your booking accurately.
We use the personal information we collect for the following specific purposes:
Your name, contact details, and location are used to confirm your booking, coordinate therapist arrival, and deliver your session at the correct time and address. Without this information, we cannot provide our service.
Health and wellness information shared before or during your session is used by your therapist to prepare an appropriate and safe treatment plan. This information directly influences which techniques are used, what pressure is applied, and which areas receive focused attention.
Anonymized and aggregated website usage data is used to improve our website, understand client needs, and enhance the overall booking experience. This data cannot be used to identify individual visitors.
In certain circumstances, we may be required to retain or disclose personal information to comply with UAE legal obligations, regulatory requirements, or lawful requests from government authorities.
Urban Home Massage does not sell, rent, or trade your personal information to any third party. We share your information only in the following limited circumstances:
With Your Assigned Therapist The therapist assigned to your session receives your name, location, appointment time, and any relevant health or wellness information you have shared. This is necessary to deliver your session professionally and safely.
With Service Providers We may share limited information with trusted third-party service providers who assist us in operating our website and managing bookings — including web hosting providers and analytics platforms. These providers are contractually required to handle your information securely and are not permitted to use it for any purpose other than supporting our operations.
Legal Requirements If required by UAE law, court order, or government authority, we may disclose your personal information. We will notify you of any such requirement where legally permitted to do so.
We retain your personal information for as long as necessary to deliver our services and fulfill our legal obligations. Specifically:
Booking records are retained for a minimum of 12 months to support continuity of service for returning clients. Health and wellness information shared during sessions is retained only as long as necessary to support your ongoing care with us. Website analytics data is retained in aggregated, anonymized form and does not identify individual users. If you request deletion of your personal information, we will action this within 30 days, subject to any legal retention requirements that may apply.
Urban Home Massage is a licensed, DHA-certified mobile massage service operating across Dubai’s residential communities, hotels, and private villas. Every therapist is verified, every session is fully equipped, and every booking is handled with professionalism, privacy, and attention to client comfort. Same-day appointments are available across most areas of Dubai.
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